Who we are
This policy explains how Lekkahub ("Lekkahub", "we", "us") handles personal information collected through www.lekkahub.com and through enquiries you send us. We are based in Harare, Zimbabwe. You can reach us at hello@lekkahub.com or +263 778 045 305.
We handle personal information in line with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07].
What we collect
- What you send us. The contact form does not store anything on our servers. When you press send, it opens your own email app or WhatsApp with your message filled in, and nothing is sent until you send it there. We then receive what you chose to include: usually your name, company, email address, phone number and a description of your systems or needs.
- Direct messages. If you email, call or WhatsApp us directly, we receive your contact details and the content of your message.
- Technical information. Like most websites, our hosting may record basic request information such as IP address, browser type, the page requested and the time. We use it to keep the site running and secure.
We do not use advertising trackers, and this website does not set cookies.
Third-party services on this website
This website loads its typeface from Google Fonts. When a page loads, your browser requests the font files from Google's servers, which receive your IP address and browser information. Google's handling of that information is covered by Google's own privacy policy.
If you contact us by WhatsApp or email, that message is also processed by WhatsApp or by the email providers involved, under their own terms.
How we use your information
- To reply to your enquiry and arrange a consultation.
- To prepare proposals and, if you become a client, to deliver and invoice the work.
- To keep the website secure and working.
- To meet legal, tax and accounting obligations.
We do not sell personal information, and we do not use it for marketing lists without your consent.
Client systems and data
When we work on a client's systems, we may have access to personal information held in those systems. We access it only as needed for the agreed work, under the client's instructions and access controls, and we do not keep copies after the work ends unless the agreement requires it. These obligations are set out in each client agreement.
Who we share it with
We share personal information only with providers we need to run our business, such as email, messaging, hosting and accounting services, and with authorities where the law requires it. We do not name clients or publish their details without written permission.
Where it is stored
Some of the services we use, such as email, messaging and website hosting, store information outside Zimbabwe. Where that happens, we choose established providers with recognised security controls.
How long we keep it
Enquiries that do not lead to work are kept for up to 12 months and then deleted. Client and billing records are kept for as long as Zimbabwean tax and company law requires. Web server logs are kept for a short period for security purposes.
Your rights
Under the Cyber and Data Protection Act you can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it. Email hello@lekkahub.com and we will respond within a reasonable time. If you are not satisfied with our response, you can complain to POTRAZ, Zimbabwe's Data Protection Authority.
Security
We protect the information we hold with access controls, multi-factor authentication and encryption where our providers support it. No system is perfectly secure, so if we become aware of a breach that affects your information, we will tell you and the authorities as the law requires.
Changes
We may update this policy. The date at the top shows when it last changed.
This document describes how this website and our enquiry process work. It does not replace a signed agreement for client work.